Category Archives: consumer

Conversation with a CRM manager

Phone rings. I answer.


CRM dude:     Hello, is that Mr van Tonder?


Me:                  No it’s not Mr van Tonder.


CRM dude:    Um, is that Queen van Tonder?


Me:                  Uh…sure. Let’s go with ‘Queen’ (flashbacks to a very varied Title drop-down menu…).


CRM dude:     Okay, Queen van Tonder, I’m calling from [Premium Alcohol Brand],   and I’d just like to confirm your details are still the same.


Me:                  Sure. How can I help you?


CRM dude:     Is your address still ‘Castle Greyskull, Wembley Square’?


Me:         Uh… (thinks back to that one evening years ago when I was asked to ‘fill in your details if you would like to experience further     communication from Premium Alcohol Brand’) No. It’s Castle Greyskull, 3rd Floor North Block, Wembley Square.


CRM dude:    Thanks. Enjoy the rest of your day!



Now that I use Nomu products must I buy a new car?

Y’ulz been pondering something. I recently was introduced to Nomu foods, and now ‘nothing but Nomuwill do when it comes 2 ‘rubbing my chops’ prior 2 grilling. Even have the Nomu range of ‘fonds’ (bet NONE of y’all have a fond in ur kitchen – whachu a-gonna do?). Has basically “changed my life”. Can now ‘invite ppl from higher social echelons’ 2 ‘talk shop over dinner’ (always kinda felt inadequate with my Knorr pasta mixes. Like I wanted 2 die.).

Add 2 that the fact that I am recently 26 and no longer qualify in the ‘youth demographic’, am starting 2 question whether I need to ‘adapt or die’ (via evolving my brand repertoire & social echelon steadily upwards, as opposed 2 growing intermittently & possibly remaining in a social echelon doldrums & ‘living an ordinary life’ via ‘looking averagely wealthy / poor’.).

All this has led 2 the most NB question a ‘young professional who eats Nomu and is looking 2 purchase her first property & attract a mate’ must consider in her life:

“Is it time 2 trade in my car 4 a car that ‘makes me look more rich’ and in-keeping with the Appearance Description under the Psychographic segmentation for “Young Professionals”?”



I know y’ulz. Wish I didn’t have 2 ‘keep up with myself’. Wish I wasn’t so competitive. Wish I could ‘eat Nomu & drive a Yaris with clear conscience”, but I can’t. Life is so ‘filled with important decisions’ we must make that will ‘test my character’ and help me achieve my goal 2 ‘make my BFF feel inadequate’ via being better dressed / thinner than her / having a better facebook profile pic / driving a better car / owning a set of Nomu Fonds before they are officially launched.


What do y’ulz think? Is it ‘mini cooper time’? Mini cooper sport? Are Mini Cooper’s still cool or have they “aged badly”? Would y’alls ‘get offended’ if I ‘leap-frog’ my place in the ‘consumption cycle’ and just “go straight 2 a 1-series”?


Why don’t we make apple juice and fax it to each other?

Y’ulz I have a prediction. In the future, every ad will be made up of chopped up parts of sci fi movies with incongruous dubbing. Please enjoy a fine example of a brand new fad:

The unboxing of my Lady Diana

Me, copywriter, iPhone owner, spoilt for photography choice

Me Love Lomo Lady Diana


Me Love Lady Diana so pretty in her plastic


Me Love Lady “never know what you’re going to get” Diana


Me Love Lady “unpacking it is part of the fun” Diana

Me Love you Lady Diana, me take you on holiday, take photos like this


If you want free Lady Diana, you go buy something at Hang Ten stores in December, you maybe win one (secret tip)

Too late, I got a Mac

Hey y’ulz. Hey do y’all remember Windows? Yes, Windows. That program on the “computers” that we all used to use (v diff 2 the OS we use on our lappies today). One of Windows’s greatest features was being able to open one thing while opening another at the same time.

“Check it out, you can multitask!”

“Wow!”

Of course, that all changed when they launched Windows Vista. But back then we’d play Prince of Persia while twirling our Coke Yo-Yos and grooving to “Black or White” while wearing “peace” shirts. Anyways, found this song about Windows thought y’ulle would appreciate. Sing with me: “It’s too late, I got a Mac… too late…”

(via jasonknight06)

What I’ve been working on.

I’ve had a few complaints in the last week that I’m not updating enough. Well, I’ve been busy with some very important work. Like such:

Taking advantage of the first beach-friendly days of the season.

Getting out my short-shorts and working out how to use my fish-eye lens with my iPhone.

Watching my boyfriend play with his dog.

Finding the right shade of red lipstick for my complexion.

Ambushing friends’ birthday photos with peace signs.

Taking photos of friends while they are mid-sentence.

Making my friends wear this gimmicky bird-purse on their arms.


And now you know. So quit whingeing and understand that some people have to work for a living, and that we are not all living the holiday.


Whacky Wednesday – free consumer insight: get yours NOW! (use it, don’t use it, whatever)

If you work for a bank / cellular service provider, please copy and paste this post into a mail and allstaff it. It’s cheaper than paying some market research company to do it, and it’s also more honest. Here are some observations, insights and recommendations:

If you call me from a private number, I assume you are cold-calling me from some cellular service provider / bank, which is the communication equivalent to being woken up in the middle of a night by a naked bald guy jerking off over my face.

Unfortunately, repeat offenders have forced me to put some drastic measures in place, which include stating very clearly on my voicemail that if you are calling from a private number, I WILL NOT answer, unless you send me an SMS telling me who you are, and why you are calling, and give me a number on which to return your call. This is not open to negotiation.

This applies not only to private numbers, or ‘blocked’ numbers, as they appear on the iPhone, but also goes for any number that I do not have in my address book and hence do not recognize via Caller Line ID. Why so tense, you might ask?

Because if you are not one of my nearest and dearest, I do not want to speak to you. If you are going to try and get me to buy something, I do not want to speak to you. If I want to buy something you have, I will find you – don’t you worry. If you exist in the peripheries of my life ie. you are my bank consultant, the dude from my gym who wants to check if I’m still taking part in the triathlon or the chick from the spa who wants to confirm my massage this weekend, you have TWO options when it comes to contacting me: email me, or SMS me. I will reply. I will be nice, courteous and pleasant to deal with.  We can still have a meaningful, productive relationship – just not over the phone.

(Whomever the retarded person was who phoned me SEVEN times from a private number yesterday, what is going through your brain? Which part of my voice message do you not understand? Why do you think phoning me again will make me answer? Do you not read 2oceansvibe?)

***********************PAY SPECIAL ATTENTION NOW*******************************


Lastly, but not leastly, do not EVER send me a Please Call Me. The last friend who sent me a Please Call Me is no longer a friend. So why on earth, bank-who-shall-not-be-named (you know who you are) do you think sending me a Please Call Me is going to convince me that you have any kind of understanding of me as a consumer or my needs? Getting a Please Call Me from a bank takes cellular rape to a whole new level. There really was nothing left to do but, well, call the number on my screen. Of course, I didn’t know the Please Call Me was from a bank until I called.

A transcript of my conversation with person from Big Bank that Everyone Knows.

A transcript of my conversation with person from Big Bank that Everyone Knows.

UN-f-ing-BELIEVABLE.

I’m feeling benevolent, so I’m not posting the name of the bank here, but if you’re shopping around for a new bank and would like to know who NOT to go with, drop me a mail and I’ll gladly tell you.

Psychographic profile: I am a GirlJock

Wish I could be in High School for ever. Might go back and coach Girls soccer.

Wish I could be in High School for ever. Might go back and coach Girls' soccer.

I am a GirlJock
In high school my identity was defined by my place in the hockey team
And my place at the sidelines of every ‘big game’ that ‘my’ boys played
And not much has changed except now
I am allowed to drink (legally)
And Thank god (I mean that, I am Christian, Anglican in fact),
because drinking is probably the biggest part of my identity today.

Just another AMAZING NIGHT OUT  with one of my BEST FRIENDS.

Just another AMAZING NIGHT OUT with one of my BEST FRIENDS.

I am a GirlJock
I have over 1000 friends on facebook
All of them love me because I am the life of the party
I am always smiling
There are over 1000 photos on facebook of me smiling
I have sooooo much fun
With all my friends who love my smile
We have so much fun because we are sooooo pissed
We get up to soooooo much craziness at the game / the ball / the girlz night out / the J&B Met
When we get together
And get pissed

Hey such great times at the Met. I 3 the Met, its my best.

Hey such great times at the Met. I ❤ the Met, it's my best.

I am a GirlJock
All my friends wish they were me
Even the hot skinny blonde ones
Even though I can’t shake the extra weight I carry around
(it’s because of my drinking, but who cares what you look like when you can party!)
but being overweight doesn’t stop like, a million guys being my best friend
I have soooooo many guy friends
I am in love with like, all of them, but I’ll never risk telling them because
“I don’t want to ruin the friendship”
though I am actually scared they will reject me
because I am not at my ‘ideal weight’
but I keep ordering another drink hoping that
we will be sooo pissed and end up kissing on the dancefloor / at the rugby
and it will turn into something meaningful

I 3 him so much it hurts.

I ❤ him so much it hurts.

I am a GirlJock
I studied whatever my older brother studied
And in some ways, I think my older brother is my soul mate
He said I should have been HeadGirl of my highschool
And I totally agree with him
**SMOOCHIESS!!!**
We are the best of friends
4 ever

My brother and I are very close.

My brother and I are very close.

I am a GirlJock
I am highly sociable and am able to be ‘friends with everyone’ (it actually says that on my CV)
Even the zany little creative people
Who don’t work at my accounting firm and claim to ‘hate rugby’ (cute!)
I am a GirlJock
Can’t wait for the weekend
So I can get soooo pissed and partay with like, all my millions of friends
And take photos and post them on facebook
So everyone can see how much fun I am
And how awesome my life is.

Hangovers R us. We are sooo crazy.

Hangovers R us. We are sooo crazy.

I am a GirlJock.

if you’re still tweeting about twitter, you’re a laggard.

and now you know.

Go on, click through if you were on twitter before Ashton Kutcher / Oprah!

Go on, click through if you were on twitter before Ashton Kutcher / Oprah!

What’s a laggard?

a wonderful tuesday

What’s to complain about when your day starts off with free coffee? and not just any coffee – freaking vida e coffee. thanks so much to the guys at vida who decided to reward my incessant twittering about the coffee brand with some vouchers. y’all are legends.

Personally addressed.

Personally addressed.

A nice sticker on the back.

A nice sticker on the back.

A small stack of love.

A small stack of love.

poem about liking a brand of camera

i is copywriter

i is love Lomo camera because

Lomo let me be visually cleative

without having to dO

tOo MuCh

me love Lomo

Next me buy fish-eye lens Lomo

even though art director boyfriends scorns it

Art Directors – they love HOLGAS

‘panoramic’

‘subtle’

but still

me, copywriter,

love Lomo.

Free Radness Inside: The Unboxing of the Macbook

 

Free camera that came with Macbook.

Free camera that came with Macbook.

mmm. dig getting to experience a CCR (Cult Consumer Ritual – mine) for first hand, espesh one that I’ve spoken about so often in focus groups and paradigm-shifting-strategic-brand-alignment-brainstorm-preprod-review-workshops: opening a macbook.

 

Happy time. Happy times are here.

Happy time. Happy times are here.

was totally rad getting a free camera, even though it’s a cheap piece of honky tonk. still – free camera – hello? talk about value-add. 

Happy times. Never ending.

Happy times. Never ending.

Do y’ulle know enough about me?

Been educating myself, doing night courses and reading books by Seth Godin. Am worried that my target audience ‘can’t get enough of me’. The new branding rules dictate that I should make every part of my brand available to all my consumers across all touchpoints, and once I’ve built it, ‘they will come’. Y’ulle know you can follow my every move on twitter, right? Is that not enough?

“No matter how many battles I been in and won

No matter how many magazines on my nuts

No matter how many MC’s I eat up

Ooh ooh, it’s never enough” – Eminem


Been considering adopting contemporary strategies to amplify my consumer touch-points, such as filling in ’25 random things you didn’t know about me’ and telling y’ulle to forward it on to everyone you know. Would that be enough for you? Would filling your inbox with the minutae of my minutae make you feel ‘connected and close’ to me?

Maybe I’ll randomly search Wikipedia pages and google images and then tag y’ulle in ‘Album Artwork’. Because random images with random words on them is totally the coolest, raddest most innovative innovation ever, right? And doing it will totally make us better friends / give you more ownership of my personal brand. Wish I’d thought of it first.

Or maybe I’ll answer questions using my iTunes music playlist, and then tag y’ulle in it so I get to brag about my enlightened taste in music AND talk about myself for 10 pages (if you paste the email into MSWord).

“More and more and more” – some techno band from the 90s


Should I make a facebook app that y’ulle can spam your friends with? I will call it MyBrandedCircleofTopFriendsTM©® and if you add it I’d basically own you and spam you with facts like ‘Chocolate or Vanilla: Vanilla’. ❤ owning stuff, is my best. ❤ vanilla.

And even if you find 25 random facts about me annoying, you can always sympathise with how desperate I am to be ‘unique’ and how desperate I am for you to see me as your higly unique and interesting friend, that I’d  FWD you an excuse to talk about myself and my enlightened musical choices that include radiohead, MGMT, crystal castles, Perfect Circle, CSS and that guitar dude from Deep Purple whose new album is called something like Professor Snatchifunkius or something.

Whatever y’ulle. You just let me know if you need more random, narcissistic info disguised as a friendship-bond-building exercise. I understand if it’s ‘never enough’. BFFs 4 eva y’ulle. 4eva is not enough.

“Gimme gimme more, gimme more, gimme gimme more,” – Britney Jean Spears

Just want yulle to be okay with how much you know me. Want to be there for yulle. Want us 2 engage meaningfully at all strategic touchpoints. Want my POS to be like a warm hand in the night. Want my visibility to be visible.

Just want y'ulle to be okay with how much you 'know me'. Want to be there for y'ulle. Want us 2 engage meaningfully at all strategic touchpoints. Want my POS to be like a warm hand in the night. Want my visibility to be visible.

Happy Valentine’s Day y’ulle.

Hope you all had a good day on Saturday. Hope your boyfriend / girlfriend / sympathetic parent bought you something red, shiney and heart-shaped. You can be sure they got it free in the queue at Woolworths when they were doing groceries on their WW card because times are hard.

I had a good V-day. Managed to score 2 free heart choccies from Woolies. Managed to score a dining room table and a knife set. Nothing like a knife set for V-day.

Cut out this template with a knife and create your very own V-day promo at home. Your BF / BFF will think you are a premium retailer with a future.

Cut out this template with a knife and create your very own V-day promo at home. Your BF / BFF will think you have official ties to a premium retailer.

Just want to say thanks to Virgin Active for hanging cut-out paper hearts in their foyer. It definitely made me feel all loved-up coming to gym and walking under some cut-out paper hearts on my way to the change room. They were even cut out by hand, which made me think warm thoughts about off-duty personal trainers sitting in the staff lounge, cutting hearts out of red, pink and white paper, not even noticing the smell of foot in the furniture because they are so used to it. ❤ personal trainers.

Make.Your.Own.Ambient.V-day.Media.

Make.Your.Own.Ambient.V-day.Media.

Also want to say thanks to glomobi for offering me a pink dancing bear that I can ‘order’ via SMS and send to my loved one(s) / personal trainer. Just can’t get enough of cute animated vibes speaking in a helium voice on my cellphone. Cute animated helium vibes is the new coal. Gonna stop before I get all nostalgic about ‘a simpler time’.

Also want to thank the big 3  Mass Market LSM 4 – 8 major retailers (Louis Vuitton, Guess and Gucci) for sending me Valentine’s messages, and notifying me of the various specials, promos and great deals available in store today. Not sure if I would be this content with my current life choices had I not picked up a new handbag as a Gift With Purchase (GWP) when I bought another 75ml tube of 8-hour cream that I don’t use. ❤ being in an economic boom while rest of earth is in a recession.

Make.Your.Own.V-day.Tactical.Media.Blitz.

Make.Your.Own.V-day.Tactical.Media.Blitz.

Did y’ulle manage to get any good deals on cosmetics / cool GWPs / experience any lovey ambient media / get free heart chocolates NOT made from cooking chocolate / flyers for Valentine’s Day tyre specials on your windscreen this V-day? MSG me with details, can’t wait to trade stories / choccies.